Shop Policies

RETURNS POLICY

If you would like to make a return, please email us at shop@findingstillness.one within 14 days of receiving your order in the mail.

In your email please include your receipt, order number, and reason for return. We will do our best to get back to you within two business days with instructions for shipping.

Customer is responsible for the cost of the return shipping.

If making a return after 14 days, we will gladly issue store credit via digital gift card.

Thank you for understanding that we are unable to accept returns or offer exchanges for products that have been opened or used or any final sale items (this includes items bought at a discount).

SHIPPING POLICY

Orders are processed and shipped usually within one to three business days of the order being placed. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.

If you receive an item that is damaged, please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.

We are not responsible for lost, delayed, or stolen packages. Please contact your local post office to remedy the situation. In these instances, Finding Stillness is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can, in some instances, take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered but missing from the point of delivery, we cannot be held responsible for refunding or replacing it.

We ship with the United States Postal Service to all 50 states and US territories. The shipping methods offered during checkout will differ based on your shipping address and the weight of the items being ordered. All orders are shipped insured and with tracking information. Orders over $300 will require a signature for delivery.